VietMost Import-Export and Trading Joint Stock Company would like to send you the policy of shipping and delivery for customers to buy products.
I. Scope of application:
– All customers buy products at the company’s Website: bamboo-rattan.com … or customers come to see and buy products directly at the company that needs delivery directly at home or at the Port of the country. yours.
II. Delivery time:
– Delivery time will be from 1-4 days depending on the distance of transportation.
– In some objective cases, the Company may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, broken vehicles on delivery lines, problems in the process. release.
– During the time of waiting for delivery, if you have any questions about shipping information, please contact our hotline for assistance.
III. Responsibilities for carriers:
– The company will be responsible for goods and risks such as loss or damage of goods during the transportation of goods from our warehouse to you.
– You are responsible for checking goods when receiving goods. When detecting goods damaged, scratched, broken, distorted, or wrong goods, sign the status of goods with the delivery staff and immediately notify the Customer Care Department of the hotline number of Company.
– After the customer has signed the receipt without taking notes or comments on the goods. The company is not responsible for the request to change because of damage, scratches, breakage, distortion, wrong goods, … from you later.
– The company only delivers goods to the right people that customers have registered when buying goods. In the course of delivery, if there is a change of recipient, please inform the company. In case the change of recipient is unclear, we reserve the right to refuse delivery and ask the customer to receive the goods at the location of the company’s sales.
– In cases of force majeure, due to natural disasters, floods, ferry failures …, we are not responsible for compensating for any damage arising from improper delivery or delivery of goods to the destination. as agreed with the customer.
– In case we have shipped the goods to the place of delivery as agreed upon purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs in accordance with company.
– On special days or Festive days due to limited general traffic policy (road prohibition for some vehicles …) delivery time may change, We will call customers to unified delivery time.